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Evidence Guide: ICTICT530 - Design user experience solutions

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTICT530 - Design user experience solutions

What evidence can you provide to prove your understanding of each of the following citeria?

Explore and validate problem

  1. Define current problem according to business needs
  2. Research problem and alternatives in market
  3. Set data metrics and goals, and define design success according to business needs
  4. Research user groups and confirm groups suitable for consultation
Define current problem according to business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research problem and alternatives in market

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set data metrics and goals, and define design success according to business needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research user groups and confirm groups suitable for consultation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and develop user groups’ experiences

  1. Research problem, required user group information and solutions in market
  2. Document research and synthesise findings
  3. Interview user groups and document user experience findings and feedback according to user and market segmentation
  4. Create user group personas and map to user experience problems and improvement opportunities
  5. Develop wireframes to communicate user experience according to current problem
Research problem, required user group information and solutions in market

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document research and synthesise findings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview user groups and document user experience findings and feedback according to user and market segmentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create user group personas and map to user experience problems and improvement opportunities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop wireframes to communicate user experience according to current problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create solution options and validate solution

  1. Workshop and determine solutions according to user experience, problems and improvement opportunities identified
  2. Confirm best solution with required personnel and client according to UX principals and user needs
  3. Develop solution prototype according to confirmed solution
  4. Test solution according to required methodology
  5. Collect feedback from user groups and adjust solution according to UX principles and user needs
  6. Finalise solution and document work according to organisational requirements
Workshop and determine solutions according to user experience, problems and improvement opportunities identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm best solution with required personnel and client according to UX principals and user needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop solution prototype according to confirmed solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test solution according to required methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect feedback from user groups and adjust solution according to UX principles and user needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise solution and document work according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise and present UX solution

  1. Finalise and confirm UX solution
  2. Document and collate findings and solution documentation according to organisational requirements
  3. Present solutions to required personnel
  4. Integrate UX design into solution according to business need
Finalise and confirm UX solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and collate findings and solution documentation according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present solutions to required personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Integrate UX design into solution according to business need

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

design and document at least one user experience (UX) solution for a user group of at least 3 people.

In the course of the above, the candidate must:

undertake research and consultation

test, adjust and improve solution to desired outcome.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

consultation and communication techniques and methodologies applicable to designing user experience solutions

UX principles and values, including usefulness, aesthetics, desirability, useability and function

UX methodologies and techniques, including:

design thinking

use-mapping and journey exercises

market segmentation

testing solution on user groups

testing function and useability

validating user experience of solution.